What if there was a never tiring, never erring helper at your company, who could support the everyday, recurring decisions with precedents, remind you to ask the usual questions and given enough info would lead you to the most probable solution? We offer a way to train a specialized Virtual Consultant to do it all. This way your employees can concentrate on the special events, the unexpected issues and the decisions requiring human judgment.

 

PROBLEMS WE MET AND ARE EAGER
TO SOLVE

 

• While troubleshooting IT issues, customer service representatives are flooded with similar questions.

• The effectiveness of customer service people depends on their experience, which fluctuates because of high turnover.

• The maintenance workers need help to deal with similar issues, but there is no support for them in the company. 

 

 

THE TOUCH OF CUTTING EDGE IN EVERYDAY LIFE

 

Our Virtual Consultant helps by extracting the main concepts of texts, understanding it and thinking about their connections every night. It results in a cooperation between people and machine, interpreting contextual questions and solutions together to find the most relevant pieces of information for a given problem.

 

On the practical level our artificial intelligence goes through the documents and facilitates a workshop of the experts to create the skeleton of the knowledge graph. By usage it is continuously learning and processing the unutilized data into meaningful content. Since it is thinking of the connections, it engages colleagues in short conversations in fractional periods of time to improve its understanding by testing and confirming what it supposes to be the meaning of the text. 

 

 

 

WHERE CAN BE THIS PRODUCT USEFUL? 

 

Related solutions:

• Training follow-up;

• Best practice sharing;

• Process improvement techniques (e. g. lean);

• Connecting people on different premises to share practical solutions for their common issues.

 

You will see the results in the following:

• Faster onboarding;

• Reduced time for practical problem solving;

• Measuring training effectiveness;

• Measuring and mapping how people learn from each other;

• Highlighting key players and issues;

• Controlled pipeline for extracting and elaborating best practices.